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​Your Guide to Local Resources in

Carnegie Hill & the Upper East Side

 

Notary Services

For Carnegie Hill Neighbors Members - Available by appointment at the CHN Office (E 94th & Madison)

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Email info@chneighbors.org

to schedule an appointment. 

Medical Care 

Talk to your healthcare provider to determine whether you should schedule a sick visit, go to urgent care, or seek emergency care. If you’re ever in doubt or concerned about a life-threatening situation, call 911 or go to the nearest emergency department immediately.

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Emergency Departments 

  • New York Presbyterian / Weill Cornell - 525 East 68th Street

  • Metropolitan Hospital Center - 1901 First Avenue 

  • Mount Sinai Hospital - One Gustave L Levy Place (5th Avenue at E 99th) 

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Urgent Care 

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Mental Health 

If you or someone you know is struggling or in crisis, confidential, free, 24/7/365 help is available.

National Crisis Lifeline

  • Call or text 988

  • Chat at 988lifeline.org

  • TTY users can use their preferred relay service or dial 711 then 988

Note: The 988 line automatically routes calls by your phone's area code to the nearest crisis center.

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Crisis Text Line 

Text HOME to 741741 from anywhere in the United States – 24/7, free, confidential. Crisis Text Line (CTL) is here for you. A live, trained volunteer Crisis Counselor receives the text and responds, all from a secure online platform. The volunteer Crisis Counselor will help you move from a hot moment to a cool calm.

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Pet Urgent Care

Emergency Room for Pets 

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Have a medical question about your cat or dog? Give Bond Vet a call for free at (212) 430-8335 — a veterinary professional will answer your questions, walk you through next steps, and let you know if a visit to the ER is necessary. 

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Injured Bird / Mammal 

If you come across an injured bird or mammal - the Wild Bird Fund is a state and federally licensed 501(c)(3) nonprofit that rehabilitates sick, injured and orphaned wildlife and releases them back to the wilds of New York City. Learn More 

​Quality of Life Issues 

3-1-1 is a non-emergency phone number that connects you to New York City's government services and information.

 

It's designed to handle issues like noise complaints, potholes, missed trash collection, and more, helping to keep 9-1-1 lines free for emergencies. NYC311 operates 24/7 and supports over 180 languages.

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  • Website: Visit portal.311.nyc.gov to submit service requests, check their status, or browse city services. 

  • Phone: Dial 3-1-1 from within NYC, or call (212) 639-9675 if you're outside the city. 

  • Mobile App: Download the free NYC311 app for iOS or Android to report issues and access city information on the go. 

  • Text: Send a message to 311-692 for quick answers to common questions. 

  • Skype: Add “NYC311” on Skype to call for free from anywhere in the world.

Guide to Your Elected Officials

 

Find out who represents you by visiting mygovnyc.org

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Community Board 8 

The Manhattan Community Board 8 (CB8M) represents the Upper East Side of Manhattan and Roosevelt Island. CB8M is comprised of 50 volunteer members who serve as advocates and service coordinators for the community and its residents, as well as help citizens resolve municipal service delivery complaints.

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The Community Board office can help resolve problems by acting as a liaison between you and the appropriate City agency. For example, contact them if you need help with: a broken street lamp, a pothole in the street, a rowdy bar, Illegal sidewalk cafes, garbage pickup. Reach out to them here. 

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City Council

(Local Government – NYC Level)​

​What they can help you with:

  • Local laws & ordinances (e.g., housing codes, street vending regulations)

  • Land use & zoning (approving or opposing building developments)

  • City budget (influencing how city funds are spent in your community)

  • City services like:

    • Trash collection

    • Street repairs

    • Parks and recreation

    • NYPD issues

  • Tenant advocacy and affordable housing programs

  • Education (DOE oversight) – while schools are run by the NYC Department of Education, councilmembers often advocate for school funding, after-school programs, and infrastructure

  • Constituent services (help with accessing city programs like SNAP, NYCHA issues, etc.)

Go to your City Council member if:

  • Your building has trash pickup issues

  • You're concerned about a local park

  • You're trying to oppose/support a rezoning in your neighborhood

  • You're having NYCHA maintenance problems

  • You want to speak at or attend a City Council hearing on local matters​

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Public Advocate

(Local Government - NYC Level) 

The Public Advocate is a New York City official who can propose new laws but doesn’t get to vote on them. Their job is to speak up for everyday New Yorkers by keeping an eye on city agencies, looking into complaints, and recommending fixes when things aren’t working right. In the event of a vacancy or incapacity of the mayor, the Public Advocate is first in line to become Mayor.

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New York State Assembly

(Local Government -

New York State Level) 

  • Oversight of State Agencies: Assisting with issues involving state departments such as the Department of Labor, Department of Motor Vehicles, or Office of Temporary and Disability Assistance.

  • ​Constituent Services: Helping with problems related to state programs like unemployment benefits, Medicaid, or state tax issues.

  • State Legislation: Proposing, sponsoring, or opposing state laws on topics like education, healthcare, housing, and criminal justice.

  • State Budget and Funding: Advocating for state funds for local projects, schools, or infrastructure.

  • Policy Advocacy: Representing your views on state policies or proposed legislation.

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U.S. Congress / U.S. Senate 

(Federal / National Level)​​

What they can help with:

  • Federal laws (civil rights, immigration, gun laws, climate policy)

  • Social Security, Medicare, and Medicaid funding

  • Federal student loans and FAFSA

  • Immigration and naturalization issues

  • IRS/tax issues

  • Disaster relief and infrastructure funding

  • Advocacy for your community at the national level

Go to your Representative (House or Senate) if:

  • You need help with a federal agency (like USCIS, IRS, or SSA)

  • You want to support/oppose a national law (e.g., abortion rights, student loan forgiveness)

  • You’re having issues with immigration paperwork or delays

  • You need assistance with a passport, veteran benefits, or military service matters

Local Clothing +

Item Donation Centers

Call ahead or check the organization's website for any specific donation guidelines or restrictions. ​

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Local Thrift Shops:

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Pick Up Services 

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Local Facebook Groups

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Books 

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Pet Items 

  • Animal Care Centers of NY - 326 East 110th Street - Unopened and unexpired food and treats, Blankets, Towels, Sheets, Leashes and Harnesses, Crates and Carriers, Enrichment Toys, Unopened Litter, Pellets, and Hay

Locksmiths ​

Sky Locksmith - If you require emergency assistance, please call (212) 288-7773

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All Star Lock'n Door- (212) 597-2651

 

Golden Key 

Security ​

Call 911 to report emergencies such as physical fights, loud screaming that may indicate someone is in danger, the sound of gunshots or explosions, or any situation involving a large, unruly crowd or party that poses a threat to public safety. Also call if you hear suspicious noises like breaking glass or splintering wood that could indicate a break-in or other criminal activity.

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Carnegie Hill Neighbors Patrol Car

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Carnegie Hill Neighbors’ Safety Patrol Car provides an added layer of neighborhood security through regular patrols, serving as a visible deterrent and a reassuring presence for residents. In partnership with our security vendor, the car helps monitor quality-of-life issues and enhances overall safety across our community.​

 

You can reach the patrol car at 917-565-0027 — we recommend saving the number to your contacts for easy access.

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Areas of Operation: 

86th - 96th Streets  (Third Ave to Fifth Ave)

97th & 98th Streets  (Fifth Ave & Madison Ave only)

Hours of Operation: 

Monday - Saturday 11 AM - 3 AM / Sunday 11AM - 7 PM​​

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Call CHN’s Patrol Car for non-emergency, quality-of-life concerns such as: 

  • Suspicious but non-violent activity (e.g., someone loitering near your building)

  • Noise complaints (within the hours of patrol) 

  • Parking violations (like someone in a reserved space or blocking a driveway)

  • Non-emergency trespassing

  • Unusual foot traffic in alleys or building entryways

  • Alerting about garage doors, gates, or front doors left open

  • Noise disturbances (e.g., loud music, party complaints)

  • Increased patrol request for a specific block or area

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Local Police Precinct +

Local Fire Department 

Local School Directory 

Public & Magnet Schools

  • Hunter College High School (7–12, selective magnet)

  • P.S. 198 Isador E. Ida Straus (prek - 5th) 

  • P.S. M169 - Robert F. Kennedy (K-12) 

  • PS 77 Lower Lab School (coed, k-5) 

 

Private Schools (K–12 / Coed & Single-Sex)

  • The Spence School (girls, K–12)

  • Convent of the Sacred Heart (girls, PreK–12)

  • St. Bernard’s School (boys, K–9)

  • Dalton School (coed, K–12)

  • Saint David's School (boys, prek-8)

  • The Winward School - Manhattan Lower & Middle Schools (grades 1-9) 

  • La Scuola d'Italia New York (coed, prek–12)

  • Marymount School of New York (girls, prek-12) 

  • Cathedral High School k (girls, 9-12) 

  • Nightingale–Bamford School (girls, K–12)

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Additional Private & International Schools Nearby

  • Lycée Français de New York (PK–12, French international)

  • The Chapin School (girls, K–12)

  • The Brearley School (girls, K–12)

  • Regis High School (boys, 9–12)

  • The Buckley School (boys, K–9)

  • Loyola School (9-12) 

  • St Stephen of Hungary School (PreK - 8) 

  • Birch Wathen Lenox School (coed, K–12)

  • Hewitt School (girls, K–12)

  • St. Jean Baptiste High School (girls, 9–12)

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Office

1326 Madison Ave
Garden Level

New York, NY 10128

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Reach out 

Email info@chneighbors.org

Call  (212) 996-5520

Join our mailing list

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© 2025 Carnegie Hill Neighbors. 

All Rights Reserved.

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